Hello Douglas Oaks Family,

We would like to update our clients about our hospital protocols in response to the COVID 19 pandemic. The CDC has guidelines specifically for veterinarians that we are following and will continue to follow until we are otherwise informed.

So what does the CDC have to say about veterinarians?

“Veterinary facilities have unique characteristics that warrant unique infection control considerations”

“Curbside service and telemedicine can be effective options to support patient care while social distancing”


How are we social distancing?

  • Personal Protective Equipment– Our highest priority is to protect staff and clients. We are wearing face masks and gloves as they are available and we appreciate owners having the same considerations for us while they are here.
  • Curbside Only– Owners are still unable to come inside our facility unless it is for a very special circumstance such as owners coming to say goodbye to their pets. Prescriptions are still being brought out to vehicles. If possible, we are trying to do payments over the phone but we are still accepting cash and checks. We appreciate that our clients understand these safety measures and realize that these protocols are to keep the staff, owners, and pets safe.
  • Minimum Contact– Unless here for an appointment, we are trying to minimize contact with clients. Phone calls are the best way to have medications filled ahead of time or to schedule appointments. The doctors are calling owners to go over exam findings and lab results. If you ever feel unsafe, please let us know so we can respect your concerns.


What does the CDC say about your pets?

At this time, there is no evidence that pets play a significant part in the spread of COVID 19. Based on the limited data that has been collected, the risk of animals spreading COVID 19 to people is low. The CDC is still learning about this virus, and it appears that in some rare situations, people can spread the virus to animals. Additional studies are needed to understand if and how different animals could be affected by the virus, and the role that animals may play in the spread of COVID 19.


Our hospital has reached out to Blue Pearl Specialty and Emergency Pet Hospital and confirmed that we are following the same protocol as their facility. For the foreseeable future, we will continue our curbside service until the CDC suggests otherwise.